Just plain damn interesting. As found on TED.com. Watch, listen, ponder a bit and enjoy.

A trillion hours is a lot of hours, eh?

“6 Ways to Fix the NBA” by Stephen Fried (Parade.com, 20 June 2010). As luck (?) would have it, this article managed to come my way via Google Alerts. And yes, sports as an analogy for business is overdone. None the less there are some interesting observation here that apply to incentives, as well as cause and effect gone astray.

Here is a version of the comment that was submitted:

Dear Parade,

I read the six recommendations on improving the appeal of the NBA and would like to comment. My thoughts are as follows:

1) Change foul out rules — While it’s true people wish to see the star players, no one comes to see fouls either. In any sport fouls are the “ugly” side of the game. I find it hand to believe that what ultimately comes down to more fouls is going to be appealing for the fan. Is there any prescient for ugliness increasing a fan base of any sport?

2) Increase scoring — I would like to suggest there are two flaws here. One, accelerating scoring will only accelerate the gap in two mismatched teams. Does the NBA really need more blow outs? Two, it’s supposed to be a game and sport, the tit-for-tat approach of focusing on scoring is going to wear thin very fast. One could argue it’s the perceived (?) lack of strategy is actually what’s hurting the NBA today. Pass… Pass… Dunk. Followed by pass… Shoot… gets dull after a while. We know they can score, the question is, do they have game?

That said, an interesting idea might be just giving the team that’s leading less time to shoot? Or the team that’s down more time so they control the pace, can readjust, etc.

3) Raise the age limit — Again, two flaws. One, what if the stars-to-be opts out of the college route and decide to play in Europe instead. Two, does this not confirm the criticism that many already make about college basketball? That is, it’s not about education, sport and developing students into citizen, but instead it’s just the minor leagues for the NBA.

4) Encourage quirk — Ha! In this day and age?? Even at 140 characters Twitter is enough for some of these guys to hurt themselves and ruin their careers. In a society that expects perfection this recommendation is just an accident ready to happen. Furthermore, just because they are great athletes does mean they have “personality”. What’s does shooting a basketball have to do with anything other than that? Yes, let them be who they are. Just consider the classic, “Be careful what you wish for”.

5) Change the trade rules — Truth be told, there is already collusion between the agents and the front offices. The free market will be great as long as there is a way to ensure it is remains a free market.

6) Shortern the season — Finally something that makes sense. And please suggest the same for baseball and hockey too. The NFL has it right, as does European football (aka soccer). The irony here is this is a call for quality, yet more (read: quantity) scoring was recommended earlier.

The bottom line… More fans will pay attention when the NBA, or any brand for that matter, becomes a better entertainment value than other choices fans might already have. I’m not so sure most of the six recommendation listed really workt towards that goal. That is to consistently entertain to a level that exceeds expectations.

Thanks for listening.

Mark

p.s. I thought it was interesting that the woman’s league was not mentioned. It very well could be that the WNBA is cannibalizing fans from the NBA. Maybe this is because in the WNBA it ismore about “game” than about size, or should I say size of egos?Btw, when was the last time a fan got beat up at a WNBA game?

“Work-Life Lessons From Peter Drucker” by Bruce Rosenstein (Baseline Mag, 8 April 2010). Finally, another perfect storm. That is, a spare moment or two to do some biz reading and an article worth passing along.

If there were a Business & Management Hall of Fame, Peter Drucker would be inducted, first shot, all the number one votes. If by chance you’re not familiar, here is his wikipedia page: http://en.wikipedia.org/wiki/Peter_Drucker. The irony is that the five recommendations listed by Bruce are really nothing new. For the most page they all date back ages and in some form are rooted in many of the great religions. That not to say, business is substitute for faith, not at all. But we’re not just talking the business you here. We’re talking the holistic you — on and off the clock.

The bottom line… If you can’t help you and improve you, who can? In addition, when you stretch out to help and support others that also makes you stronger too. “No man is an island,” indeed.

“The Future of Money” by Daniel Roth (Wired.com, March 2010). If you thought it was just about dollar and cents then think again. Roth puts one of the world’s oldest traditions in a whole new light. If you like to speculate about the future (pun intended) then this one’s for you.

Also be sure to check out the sidebar bit, “From Credit Card to PayPal: 3 Ways to Move Money”, as well as, “The New Ways to Pay” (scroll down to the bottom of the page).

“Is There an Ecological Unconscious?” by Daniel B. Smith (New York Times Sunday Magazine, 27 January 2010). The majority of this blog is devoted to the more technical if not clinical aspects of life in the business world. But as they say, “All work and no play makes Mark a dull boy.” Speaking from personal experience I have no doubt that there is a positive and necessary connection between my mind, body & soul and my ability to maintain a healthy connection to the world around me.

Yes, Wired’s pro-technology approach – “How Twitter and Facebook Make Us More Productive” by Brendan I. Koerner, 22 February 2010 – makes some sense. That is, humans are wired such that we need to take breaks from the immediate task at hand. However, maybe the true productivity advantages come not from dialing up a browser and Facebooking but from stepping away from the desk and taking a quite moment outside? Maybe there really is an advantage to having a corner office with a view?

Furthermore, if you subscribe to the ecological unconscious ideals then it would seem that they might also explain the increase prevalence of human disconnect (e.g., the need for anti-depressants) in our society. Are we building a world that more and more of us are not fit to live in? Is a (short term looking) productive work environment the same thing as an ongoing healthy human living environment?

“It’s a Wonderful, Horrible Feeling” by Shaun White as told to Alyssa Roenigk (ESPN, 22 Feb 2010). Better knows as the Flying Tomato, Mr. White (age 21)  is considered to be one of the best snowboarders in the world. He is certainly the most recognizable.

It’s not often someone of such a young age shares an idea such as:

You know how I said that everyone assumes this is easy for me? Well, I probably downplay the one easy part: I cut out a lot of prep time by visualizing complicated tricks. But I still have to practice, and it still gets gnarly and terrifying. I slam my back against the ice all day just like anyone else. And there are still times when I show up at the mountain and think, I hate this. I don’t want to be here. The halfpipe is terrible. It’s cold. Then I look over at the next guy, and he hates it. And the next guy, he hates it too. Then I get this amazing feeling. Great. Everybody hates it. Their spirits are down. I am going to rip this halfpipe. The best riders shine through in bad weather. I’m probably the most prepared of anyone.

To me, it’s simple. If you really want to do something you can figure it out. If you hurt your hand and you have to write with the other, you figure it out. You adapt. I am a big fan of doing what you are really bad at. A lot.

There you have it boys & girls, this gold winner’s four keys to being world-class:

1) Visualize success
2) Suck it up in order to rise above the rest
3) Perseverance and adaptation
4) Get out of your comfort zone and force yourself to do what you’re bad at

Sound just like a day at the office sometimes, eh? Simple and brilliant at the same time.

“Bill Gates Sets Out His Global Charitable Goals” (NPR.org, 25 January 2010). As a supplement to yesterday’s post, here is a link to Mr. Gates being interviewed on National Public Radio’s (NPR) Talk of the Nation.

For the most part Mr. Gates’ perspective is global. He does however mention during the inteview that s in the United States the two biggest issue his foundation is  addressing are helping teachers and online learning. Contrast this with the fact that Uncle Sam’s approach has lead to a system where only 60% of the students who start high school actually graduate.  The irony comes when one considers how many massive corporations jump through tax loopholes to avoid paying into the system and then those same outfits also expect to have a well educated work force available so they can be even more profitable.

Is the system just dented and bent, or broken and in need of a complete makeover?

“2010 Annual Letter from Bill Gates” by Bill Gates (Bill & Melinda Gates Foundation, 25 Janueary 2010). While certainly not an oracle, Mr. Gates, former Microsoft head honcho, is well established and well connected and needless to say very very wealthy. If you’re curious about what’s ahead then invest some time in Mr. Gates’ thoughts.  In short, good economy, bad economy or New Economy, we have a lot of work to do.

In the event you don’t make it to the last page, Bill says:

I have decided to take the notes I make after taking a trip, reading a book, or meeting with someone interesting and pull them together on a web site called www.gatesnotes.com. This will let me share thoughts on foundation-related topics and other areas on a regular basis. I expect to write about tuberculosis, U.S. state budgets, creative capitalism, and philanthropy in Asia, among other things.

What is interesting is that many of The Gates’ concerns are resource and/or “head count” driven. Yet, there is little mention of population and population control as a means to helping solve some of these problems. We’d all agree that technolgy can be a wonderful tool, but let’s not forget about (changing) good ol’ fashion human behavior as a means to a better ends.

“How the 2010 Computerworld Premier 100 IT Leaders were chosen” by Ellen Fanning and Mari Keefe (Computer World, 7 December 2009). Before you side step this article with, “But I’m not in IT” or “I’m not a CIO” — pause that thought for moment. Dismiss the “IT Leadership” bit and look at this grading scale from these four perspectives:

1) Consider these as leadership qualities that are universal, not just for IT.
2) You don’t have to be at the top of the org chart to be a leader. This is especially true if you want to get to the top of the org chart.
3) In many cases, these criteria also apply to brands, not just individuals. How well does your brand lead? Or not?
4) Finally, instead of “were chosen” substitute “will be chosen” and adjust your resolutions for the year ahead as you see fit.

Which of these dozen or so characteristics do you value most in a leader? What characteristics did Ms. Fanning and Ms. Keefe  miss? Who is your leadership hero?

“The future is a gimmick” by David Weinberger (KM World, 1 Jan 1 2010). The parties are over and it’s back to reality – cold, non-stop reality. But let’s not be foolish and try to break into a full sprint from a dead stop. It’s always smart to loosen up a bit. As you sip your coffee and gear up for 2010, consider this article toe touches and jumping jacks. Enjoy!

Another buzz service that maybe you’re familiar with is Google Voice. In short, it’s a free phone number with it’s own outgoing message. No more using your personal number for business. Or maybe you just need a special (temporary) number for a special project. Skye, Yahoo! and others do provide free numbers but more often than not they don’t allow for your own personalize outgoing message.  And this is just the tip of the iceberg.




Intriguing, eh? From here be sure to consume “How To: Totally Overhaul Your Phones With Google Voice” by John Herrman (Gizmodo.com, 12 December 2009). That should get you started. Much like Google Wave, Voice is in limited beta. It’s invite only for the moment. But the turn around is approximately two weeks — http://www.google.com/voice.

What’s hard to say, but certain to be interesting, is how Google eventually integrates Wave with Voice. For those who have thus far underestimated Wave, the ball is still bouncing so keep your eye on it.

A colleague and I were fortunate to witness this first hand a couple weeks ago. Considering that this was part of the Web 2.0 Expo’s free seminars, is simply amazing. Rushkoff alone was worth the time and the cost of the train multiplied by a few thousand, at least. Cheers to O’Reilly for bringing that event together and having Rushkoff expand our minds. Challenging, brilliant and not to be missed.




“Work for Change” by Alexander Stein (Fortune Small Business, November 2009). It’s always interesting how the title of  an article sometimes changes from the print version to the web version. In this case, the web version is actually, “Break bad habits, make more money.” Look out Spiderman, here comes SEOman. I digress.

Change and innovation continue to be the buzz words of the moment. Add in the fact that the New Year’s resolution ritual is just around the corner and this article becomes a great way to kickoff your post-Thanksgiving week.

As we so often like to do, let’s bait you with a pull quote teaser:

There’s no simple prescription for change. But here are the first crucial steps:

Recognize that your personal history plays a central role in shaping your behavior.

Revise any prejudice against emotional inquiry. Accept the fact that fear, rigidity and avoidance are corrosive — and that reaching an understanding about yourself can reap rewards.

Admire psychological complexity; don’t let it intimidate you. Decode your mind to harness its natural ingenuity.

Respect the gargantuan force of your emotional life. Emotions can propel you to success. They can also impede and even straitjacket you. No matter what, you can’t ignore your emotions and still hope to prosper in business or in life.

Keep in mind, we’re about to enter the second decade of the 21st century. What 20th century habits and approaches do you hope to leave behind already? What do think it’s going to take to make those changes happen? Who or what — aside from yourself — is stopping you? Where else do find sources of inspiration that work for you?

“Developing Strong Work Relationships” by Kerry Patterson (BaselineMag.com, 13 November 2009).This one is as much about the who as it is about the what. “Kerry Patterson is the co-author of three best-sellers: Crucial Conversations, Crucial Confrontations and Influencer. He is also a speaker and consultant, and co-founder of VitalSmarts, which focuses on corporate training and organizational performance.” Influencer has been mentioned here before, and is recommended reading. The other two are on the hopefully sooner of later list. In the meantime these short article will have to fill the gap.

As is often the case, Kerry’s expertise doesn’t reinvent the wheel as much as it serves as another friendly reminder on how not to be that guy/gal. The bonus here is that once you invest the time to consume these tips/article at work, you’ll be able to take them home as well.

— If you want better relationships, never air your dirty laundry in public.

— If you want better relationships, seek face time with your colleagues.

— If you want better relationships, learn to listen and then speak respectfully when conversations become crucial.

Certainly not rocket science, eh? And while we’re on the subject of relationships, “Create Your Own Upturn (A shift from managing volume to managing relationships)” by David Rich (DestinationCRM.com, October 2009).

Relentless attention to getting the customer experience right will yield increased customer equity. When customers are satisfied, companies may reap opportunities to cross-sell products and services, adding to their bottom lines. If approached correctly, the customer experience can also aid the acquisition of new customers, as they determine where they’d like to purchase products and services.

Maybe not as easy to bring home to the wife and the kids but the idea of The Experience having to stick does seem to be universal. What do you think?

“Apple The Outlier” by Rich Karlgaard (Forbes.com, 21 October 2009). In response to Mr. Kalgaard’s blog post the following comment (below) was submitted. Maybe you’ll find it entertaining, so it’s also being shared here.

While I didn’t read every comment in detail, with all due respect, I think the essential point has been missed… When it has been more successful, Apple has been the tortoise. There are plenty of cases of Apple and/or Jobs falling on their face. How many of you are using a Next computer :)

On the other hand, where Apple has done really well, is when it slows down while others rush in. The ipod and the iphone both being great examples. Neither were new ideas. What they were were still developing ideas done a bit better and more importantly, rolled out *after* “the tipping point”. Apple doesn’t feel the need to be first to market, they’d rather get it more right their first time. They’ve come to realize the value in learning from others’ mistakes.  If there is an irony, it’s that Apple really isn’t a technolgy company (i.e., technology for technology’s sake). They understand that they are a solutions and services company, and that’s what they focus on providing.

When they get it right, Apple doesn’t waste resources trying to get to the tipping point, they let others do their bidding. In the meantime they’re using their resources (time and people) to build a better mouse trap as well as come up with the marketing spin to make it look new and exciting. I am not trying to belittle the iphone, I am only suggesting it is not the cure for cancer.

There is no doubt, Apple is a great outfit. But the reasons for that success are too often wrong and/or overstated. They have a great formula – look how their growth and market share has nudged up year by year (i.e., like a tortoise) – and at the moment it’s working quite well for them. But a smart competitor could duplicate their formula quite easily. Provided that competitor isn’t blinded by the hype, or fearful of a beast that isn’t even there.

“The Seven Dimensions of Wellness” By Jasmine Jafferali (Club Industry, 10 July 2007). The process of checking out Club Industry’s new web site (www.ClubIndustry.com) I bumped into this piece from Ms. Jafferali.

Obviously, it’s not new but that is no reason to discount its value. What’s appealing is that these Seven vectors take AU’s holistic approach and brings it all the way back to the individual. Or as Collins would probably say, back to the wellness of the right people on the bus. In other words, a healthy business starts with healthy people – both employees and maybe even clients/customers.

True, Jasmine’s context is within the sports/fitness club industry. If you’re not in that industry then try imagining your company or organization as a club and consider that employees are not just productivity tools but are first are foremost human beings. They need to be well 24/7, not just from 9 to 5.

Btw, clubs have guests too, right? So if you need it, here’s another vote for being guest-centric.

“Dynamic Duos” by Stephanie Overby (CIO Magazine, 15 October 2009). Further proof that the myth of the individual as victor is just that, a myth. Regardless of how many successes (and failures) are painted, in nearly 100% of the cases there is actually a team behind the individual being attributed with the accomplishment. For example, believe it or not, Tiger Woods has a caddy and he has a coach. Yes, he is obviously very talented but he can not do what he does on his 0wn.

Here are a couple choice pull quotes:

“Isolation is quite literally unhealthy—as bad for you as smoking or lack of exercise,” explains Rodd Wagner who, with fellow Gallup executive Gale Muller, coauthored the book Power of 2: How to Make the Most of Your Partnerships at Work and in Life. “The more we collaborate, the more we accomplish.”

“We have a culture that emphasizes being the all-around hero, even though research is quite clear that each of us is a mixture of strengths and weaknesses. It’s a real blind spot in business strategy,” says Wagner. To forge good partnerships, “you have to recognize both that you need help and that you are also the help someone else needs.”

The irony is, while many individuals become self-absorbed in their quest (and in turn come up short), the smart money pulls up a bus and focuses on getting the right people on board. Believe that myth all you want, but the truth is that realizing success — whether you’re on the clock, or after hours — does in fact take a village.

“Mixed Signals” by Sam Gosling (Psychology Today, October 2009). True, this might be a bit heavy weight for a Friday afternoon post. On the other hand, it has the potential to supply you with some provocative pondering over the weekend. What makes this one special is that in functions on so many levels. The insights can be applied to your personal persona, your business persona, your online persona, and even to your company/brand.  It’s like a personification of, “it’s not what you say, it’s what they hear.” In this  case it even applies to what you say to yourself.

Needless to say, you already know how much we like to push forward truths that can be followed across the multiple vectors life. “Mixed Signals” fulfills that quest.

“Retail Mentor’s Roundtable” by Dan Bolton (Specialty-Coffee.com, September 2009). Someone please put a star next to Mr. Bolton’s name for this one. This is pure genius!

Answers to these two questions neatly sum up the situation:

— Do you believe the retail coffee business is harder now than it was two years ago?
— Do you believe it is going to get any better in the next two years?

Whether you were asked these questions last year (when times were bad) or this year (as times got worse) or next (as things improve), the answer is the same. “Yes, it’s getting harder. No, it’s not going to get any easier.”

So here’s another question: If the coffee business is not going to get any better in the next couple of years, then who has to get better? The answer: “You.”

If you can’t inspire you then who can?

“Decoding Leadership” by Norm Smallwood (HarvardBusiness.org, 15 September 15, 2009). And where do you stand? Where do you wish to stand? Better yet, where do you need to stand? Something to ponder this weekend as you indulge in some downtime, eh?