“Microsoft Bing Livens Up Search” by Jim Rapoza (eWeek Mag, 15 June 2009). The adverts have been on TV for more than a couple weeks now. But the question remains, “Bing? Microsoft? Big deal. Why should I care?” Well, if anyone can answer that question it’s Jim Rapoza. His conclusion? So far, so good.

“5 ‘Zero Cost” CRM Strategies’ By Thomas Wailgum (CIO Mag, 26 May 2009) Another to the point article in CIO’s “5″ series. It will only take you a couple minutes to read but the odds of a useful takeway look good.