Verizon Customers – Just Say No! by Lidija Davis (New York Times)

One would like to think that this is shocking but sadly it has gotten to be the status quo. It’s outrageous what some companies will do to their guests that they wouldn’t want done to themselves. When it comes to making the wrong moves, do we really need another Facebook? What’s also difficult to understand is why don’t Verizon’s competitors use these snafus against them?