This post is a quick follow up to a post from a couple weeks ago. Long story short, after submitting a question to Mr. Fuerstman via Montage Hotels and Resorts web site (www.MontageLagunaBeach.com) I received a phone call from the Director of Communication on behalf of Mr. Fuerstman. Yes that’s right, someone in management there picked up the phone and called! And I wasn’t even a current or former guest!! How sweet is that?

My original question was basically, what books and/or other sources of inspiration that embrace the ideal of “the guest” does Montage recommend? Per the phone call, “Speed of Trust” by Stephen Covey comes highly recommended. As does the Jim Collins’ classic “Good to Great.”

Kudos to Montage Hotels and Resorts for talking the talk and walking the walk.